Austrian Airlines Vienna Office – Airport Services & Travel Guidance
Austrian Airlines operates its primary city and airport offices in Vienna, serving as the airline’s main hub and headquarters location. The Vienna office assists passengers with reservations, ticket changes, baggage inquiries, check-in guidance, and special travel services. It plays a key role in supporting travelers flying across Europe, the Middle East, Asia, and North America.
| Field | Details |
|---|---|
| Airline Name | Austrian Airlines |
| Office Name | Austrian Airlines Vienna City & Airport Office |
| City, Country | Vienna, Austria |
| City Office Location | Office-Park-Allee 2, 1300 Schwechat, Austria |
| Contact Number | +43517661000 |
| Primary Airport Served | Vienna International Airport |
| Airport Code | VIE |
| Airport Address | Flughafen Wien, 1300 Schwechat, Austria |
| Airport Terminal | Terminal 3 (Austrian Star Alliance Terminal) |
| IATA Code | OS |
| ICAO Code | AUA |
| Office Working Hours | Monday–Friday: 09:00–18:00 |
| Airport Service Hours | Daily, aligned with flight schedules |
| Official Website | www.austrian.com |
| Flight Booking Options | Online booking, airport counters, and city office ticketing |
| Reservation Changes & Cancellations | Allowed based on fare conditions through official channels |
| Refund Information | Refund eligibility depends on ticket type and fare rules |
| Check-in Options | Online check-in, mobile app, self-service kiosks, airport counters |
| Carry-on Baggage Policy | One cabin bag and one personal item; size and weight limits apply |
| Checked Baggage Allowance | Included in most fares; weight limits vary by class |
| Oversized & Special Baggage | Sports equipment and instruments accepted with prior notice |
| Seat Selection & Fare Types | Economy, Premium Economy, and Business Class options |
| Travel Documentation Guidance | Passport and visa requirements depend on destination |
| Unaccompanied Minors | Available with advance booking and age requirements |
| Passengers with Reduced Mobility | Wheelchair assistance and priority boarding available |
| Pet Travel Policy | Small pets allowed in cabin; larger pets transported as cargo |
| Lost & Delayed Baggage | Claims handled at airport service desks or online |
| Nearby Landmarks | Vienna City Center, Schwechat, Vienna International Office Park |
| Ground Transportation | City Airport Train (CAT), S-Bahn, buses, taxis, car rentals |
| Parking Facilities | Short-term and long-term parking at Vienna Airport |
| Flight Status Updates | Available via website, mobile app, and airport displays |
City Office Map
The Austrian Airlines Vienna Office serves as a central hub for passenger services, offering assistance with bookings, baggage rules, special travel needs, and airport procedures. With direct access to Vienna International Airport and comprehensive city services, the office ensures a smooth and well-organized travel experience for both domestic and international passengers.