The primary ticketing and customer service center for Nigeria’s top airline is the Arik Air Lagos Office, which is situated in the Domestic Wing of Murtala Muhammed International Airport in Lagos. There are also city sales at 45 Awolowo Road in Ikoyi. Flight reservations, ticket modifications, baggage information, check-in help, travel inquiries, frequent flyer support, and general passenger services are all offered by the office. Employees are on hand around-the-clock to assist travelers with bookings, cancellations, and pre-departure support.
| Detail | Information |
|---|---|
| Airline Name | Arik Air Limited |
| Address | Murtala Muhammed International Airport – Domestic Wing, Ikeja, Lagos, Nigeria |
| Other Office (Travel/Ticket Shop) | Arik Air Limited – 45 Awolowo Rd, Ikoyi, Lagos, Nigeria |
| Official Website | https://www.arikair.com |
| Customer Service Email | customerrelationsdesk@arikair.com |
| General Contact Number | +234 1 279 9999 |
| Official Customer Call Centre | +234 0700003592745 |
| Working Hours | Open 24 hours / Everyday |
| Airline Official IATA Code | W3 |
| Check‑In | At Lagos MMIA Domestic Terminal counters. |
| Nearby Airport | Murtala Muhammed International Airport |
| Terminal | Domestic Terminal of MMIA |
| Service Category | Available Info |
|---|---|
| Baggage Allowance | Economy Class passengers 20kg of checked baggage on domestic routes and 30kg on regional routes, while Business Class receives 30kg–40kg depending on the route. |
| Luggage Inquiry / Lost & Found | Contact Arik Air desk at arrivals, or airport Lost & Found at MMIA. Airline handles missing luggage claims once reported. |
| Medical Services | Emergency medical assistance available inside MMIA. contact airport info desks for exact location. |
| Parking Areas | Public parking (short‑ and long‑term) available outside terminals at MMIA. |
| Smoking Areas | Designated smoking zones generally outside terminal buildings. |
| Security Services | Provided by airport security + immigration control at all entrances/screening points. |
| Airport Assistance / Meet & Greet | Airlines and third‑party meet & greet services available by request. |
| Wheelchair Services | Advance request recommended. Notify airline when booking or contact their call centre. |
| Customer Service Desks | Arik Air counters inside Domestic terminal, general airport info desks also available. |
| Retail Services | Duty‑free, shops & kiosks inside terminals. |
| Food & Beverage | Cafés, restaurants, and snack kiosks available in passenger terminal zones. |
| Information Kiosks | Airport information counters inside MMIA terminals. |
| Ground Transportation | Taxis, ride‑hailing (e.g., Uber/Bolt), shuttles & buses operate from outside the terminal. |
In Nigeria’s busiest aviation hub, the Arik Air Lagos Office is a vital resource for travelers in need of in-person assistance. This central office guarantees that travelers receive prompt help for both domestic and regional travel, whether they are booking flights, managing tickets, or seeking travel advice.