Air China Hong Kong Office – Address, Contact & Services
This guide provides a comprehensive overview of the Air China office in Hong Kong — covering its city office, airport presence, contact details, working hours, and the full list of services offered. Whether you’re a passenger booking tickets, arranging cargo or seeking assistance with frequent flyer matters, this page gathers all relevant information in a structured and easy-to-read format.
| Section | Details |
|---|---|
| Airline Name | Air China |
| City Office Address | Room 1906-1910, China Resources Building, 26 Harbour Road, Wanchai, Hong Kong |
| City Office Phone | +852-3970 9000 |
| City Office Email | ffp@airchina.com |
| City Office Working Hours | 24 hours – Monday to Sunday |
| Airport Office Address | Hong Kong International Airport, 1 Sky Plaza Road, Chek Lap Kok, Hong Kong |
| Airport Contact Number | +852-2181 8888 |
| Official Website | www.airchina.com.cn |
| Frequent Flyer Email | ffp@airchina.com |
| Cargo / Freight Services | Available through the Hong Kong office |
| Fax Number | +852-2111 9560 |
| Nearest Landmark (City Office) | China Resources Building, Harbour Road, Wanchai |
| Public Transport Access | MTR Wanchai Station, Tram Stop nearby, multiple bus routes |
| Parking Availability | Paid commercial parking spaces near Harbour Road |
| City Office Specialty | Handles bookings, flight changes, ticketing, and general travel queries |
| Languages Spoken | English, Mandarin, Cantonese |
| Best Time to Visit | Weekday mornings for faster queue movement |
| Payment Options | Credit cards, debit cards, travel cards |
| Airport Assistance Coordination | Pre-arranged assistance requests can be managed |
| Business Class Enquiries | Priority handling for premium passengers |
| Travel Document Check | Staff assists in basic document verification before airport visit |
| Special Assistance Guidance | Information on wheelchair arrangements and accessibility features |
| Refund & Rebooking Guidance | Office helps process refunds and rebookings |
| Mileage Program Help | Enquiries related to PhoenixMiles membership |
| Nearby Facilities | Cafés, ATM, and retail stores within walking distance |
| Services Provided | • Flight booking and itinerary creation • Ticket re-issuance and date modification • Baggage allowance information • PhoenixMiles membership queries • Cargo shipment coordination • Travel advisory and visa-related information • Airport assistance guidance • Business class travel enquiries • Refund and fare rules guidance • Group booking handling |
The Air China Hong Kong Office is a vital hub for both travelers and business customers. Located strategically in Wanchai and maintaining a presence at Hong Kong International Airport, this office provides a wide range of services — from booking and refunds to cargo and frequent flyer assistance. With round-the-clock availability via phone and email, the office ensures passengers can handle most key travel tasks efficiently. For any Air China–related need in Hong Kong, this office serves as a trustworthy and comprehensive point of contact.