For tourists looking for help with reservations, flight schedules, and baggage regulations, the Air Canada Rouge Toronto Office serves as a primary point. It offers expert customer service and advice on travel. The office, which is conveniently located in Toronto, assists travelers in organizing their travel arrangements with the dependable and amiable service of Air Canada Rouge.
- Address:
6301 Silver Dart Dr, Mississauga, ON L5P 1B2, Canada.
- Contact Number:
- General office: 1-800-361-5373.
- Airport contact: +1 416-247-7678 (airport number).
- Email ID:
- Official Website:
- Terminal:
All Air Canada (and Air Canada Rouge) flights at Pearson operate from Terminal 1.
- Baggage Allowance:
- Carry-on: A standard carry-on bag must not exceed 55 cm × 23 cm × 40 cm; a personal item must not exceed 33 cm × 16 cm × 43 cm.
- Checked baggage: For many Economy fares within North America: typical allowance is 1 bag, max linear dimension 158 cm (62 in), weight up to 23 kg (50 lb).
- Use the airline’s baggage calculator for exact allowance by route/fare.
- Luggage Inquiry / Lost Baggage:
- The airline’s customer support for missing baggage: 1-888-689-2247 (Canada & USA) for checked baggage issues.
- For items lost within the airport: Toronto Pearson International Airport Lost & Found office (Terminal 1, before security, between doors R & S) – contact (416) 247-7678.
- Nearby Airport:
The main airport is Toronto Pearson International Airport (YYZ). Nearby alternative airports include Billy Bishop Toronto City Airport (YTZ) but for Air Canada Rouge, Pearson (Terminal 1) is the hub.
- Check-In Area:
- Check-in for Air Canada/Air Canada Rouge is at Terminal 1 of Pearson.
- You can also check-in online (via website/app) or at self-service kiosks at the airport.
- Medical Services:
- however the airport provides accessibility and special assistance services.
- For medical needs, passengers should contact the airline ahead of time to arrange assistance or notify special medical requirements.
- Parking Areas:
- Terminal 1 of Pearson has an eight-level parking garage with around 8,400 public parking spaces (including rental car spaces).
- For detailed rates and location maps, check airport’s official site.
- Smoking Area:
- Smoking (including vaping) is prohibited inside Canadian airports and the terminal building; you will need to use designated outdoor smoking areas. The airport website provides guidance on smoking-zones.
- Suggest you check the airport map or signage upon arrival.
- Security Services:
- At Pearson Terminal 1, all security screening, customs and immigration facilities are available for Air Canada flights.
- Airport Assistance / Meet & Greet:
- The airport offers accessibility services including special assistance desks.
- For airline meet & greet (premium services) you should check with Air Canada Rouge directly.
- For curbside drop-off at Terminal 1: posts 4-6 for departures within Canada/international; posts 28-30 for US-bound.
- Lost & Found
- At Pearson: Terminal 1 – Before security – Between doors R & S. Open Monday-Friday 10:00 am-6:00 pm; closed weekends/holidays.
- Airline: For items lost on board or in checked baggage, contact the airline customer relations.
- Wheelchair Services
- The airport offers wheelchair and mobility assistance; self-service wheelchairs available. The airline should be contacted at least 48 hours in advance for special assistance.
- Pet Services
- Need to contact the airline directly to check for pet transport, in-cabin or checked-pet rules.
- Note: Standard airline pet rules may apply (carrier size, health certificate, etc.).
- Ground Transport
- At Pearson: You have multiple options: taxis, ride-shares, rental cars, airport trains.
- For Terminal 1: curbside drop-off/pick-up posts as per airline instructions.
All things considered, the Air Canada Rouge Toronto Office is dedicated to giving travelers flawless travel experiences. Its committed employees guarantee timely service and efficiently handle client requests.