For travelers looking for advice and assistance with their travel arrangements, the Air Arabia Dubai Office in the United Arab Emirates is an important service center. The office helps with reservations, luggage regulations, fare details, and ticket revisions. Additionally, travelers can get assistance with general flight information, travel documentation, and special services. The Dubai office guarantees that travelers have a simple and seamless experience while getting ready for their trip with Air Arabia thanks to its committed personnel and effective customer care.
Air Arabia – Dubai Office (UAE)
- Airline Name
- Office Address
- Shop No. 6, Al Sharafi Building No.1, Opposite Karama Post Office, 44 Za’abeel Street, Karama, Dubai, UAE.
- Contact Number (Phone)
- Email ID / Email Address
- contactus@airarabia.com
- customerrelations@airarabia.com
- Official Website
- Working Hours
- 9:00 AM – 8:00 PM, Saturday to Thursday.
- On Friday: 9:00 AM – 12:00 PM & 2:00 PM – 8:00 PM.
- Sunday 5 PM – 8 PM.
Airport / Flight-Related Information (for Air Arabia in Dubai)
- Nearby Airport
- Dubai International Airport (DXB).
- Terminal
- Terminal A (formerly T1).
- Check-In Area
- Airport check-in: Counters open 3 hours before departure.
- Check-in closes: For economy class, 1 hour before departure; in peak months, it may close 1h 15 mins prior.
- City check-in (UAE citizens / UAE flights): Air Arabia provides city check-in counters in Dubai (and other UAE cities) where you can check in your luggage and get your boarding pass up to 36 hours before departure.
Baggage Allowance
- Checked Baggage
- You can pre-book checked baggage when booking or later: options are 20 kg, 30 kg, or 40 kg.
- Up to 2 pieces allowed per passenger when selecting 30 kg or 40 kg options.
- On UAE flights: 20 kg (1 piece) has a starting price; 40 kg (2 pieces) also priced.
- Max dimensions per piece (UAE): 158 cm total (sum of length + width + height).
- Max allowed weight per piece: up to 32 kg.
- Hand / Cabin Baggage
- Total allowed weight = 10 kg (this includes your carry-on bag + personal item + duty-free purchases).
- Carry-on bag: max size 55 cm × 40 cm × 20 cm.
- Personal item (e.g., laptop bag, handbag, satchel): max 25 cm × 33 cm × 20 cm, must fit under the seat.
- If your cabin baggage exceeds 10 kg: there could be a fee.
- For infants: an extra small hand baggage (up to 3kg) is allowed.
Medical Services / Special Needs
- Medical / MEDIF Form / Special Assistance
- Medical needs (need stretcher, oxygen, or medical escort), you must fill a MEDIF form at least 48 hours before your flight.
- Email: medreport@airarabia.com.
- Fit-to-Fly certificate validity: Usually valid for 7 days from issue.
- For wheelchair or oxygen assistance: indicate at booking / in advance per their procedures.
Security Services / Airport Facilities
- Security Services
- Security at Dubai Airport is handled by Dubai Airports / airport authority.
- For general security operations, refer to Dubai Airports’ security department via their published contacts.
- Smoking Area
- Near gates like A2, A23, B7, B27, C9, C23 in Terminal 3, as well as in Terminal 1 and Terminal 2.
In-Flight / Onboard Services
- Special Meals
- Air Arabia has a “Sky Café” menu where passengers can pre-select meals during booking or modify before the flight.
- Since it’s a low-cost carrier, special meals are limited compared to full-service airlines; check their “Extras / Add-ons” during booking for available food choices.
- In-flight Security
- Standard in-flight security is handled via cabin crew and airline protocols per international aviation norms.
Parking & Airport Logistics
- Parking Areas
- Parking is managed by Dubai Airports, not by Air Arabia directly.
- For parking, you would check DXB’s parking facilities via Dubai Airports’ website, not via the airline office.
- Social Media Official
The Air Arabia Dubai Office is crucial in helping travelers during their journey. It provides full support for reservations, luggage, and specific travel requirements. Travelers in Dubai have a seamless experience thanks to the office’s friendly staff. The Air Arabia Dubai Office is still a crucial point of contact for all travelers using the airline because of its dependable service and convenient location.