| Airline Name | Aeromexico |
| Office Name | Aeromexico Chicago Office |
| City | Chicago |
| State | Illinois |
| Country | United States |
| Office Classification | City Sales & Airport Coordination Office |
| Office Location | Chicago, Illinois, USA |
| Primary Airport Served | Chicago O’Hare International Airport (ORD) |
| Airport Address | 10000 W O’Hare Ave, Chicago, IL 60666, USA |
| Operating Terminal | Terminal 5 (International flights – subject to change) |
| IATA Airline Code | AM |
| ICAO Airline Code | AMX |
| Airport Code | ORD |
| Contact Phone | Available via official Aeromexico communication channels |
| Email Contact | Provided through Aeromexico official website |
| Office Hours | Monday to Friday, business hours (airport counters as per flight schedule) |
| Official Website | www.aeromexico.com |
| Flight Booking Services | New reservations, fare quotes, and route availability |
| Ticket Modifications | Date changes, name corrections, and itinerary revisions |
| Same-Day Flight Changes | Standby and confirmed change options (fare-based) |
| Ticket Cancellations | Cancellation rules according to fare conditions |
| Refund Processing | Refund timelines, eligibility checks, and payment handling |
| Accepted Payment Modes | Credit cards, debit cards, and authorized digital payments |
| Check-in Methods | Online check-in, mobile app, airport kiosk, counter check-in |
| Carry-on Baggage Allowance | One personal item and one cabin bag (fare dependent) |
| Checked Baggage Allowance | Varies by route, fare family, and cabin class |
| Excess / Overweight Baggage | Additional fees apply based on weight and size |
| Special Baggage Items | Sports equipment, musical instruments, and fragile items |
| Airport Check-in Counters | Aeromexico counters at ORD Terminal 5 |
| Boarding Pass Options | Mobile boarding pass and printed pass availability |
| Seat Assignment | Standard, preferred, and extra-legroom seating |
| Cabin Classes | Economy, AM Plus, Premier (route dependent) |
| Frequent Flyer Program | Club Premier enrollment, miles earning, and redemption |
| Alliance Membership | SkyTeam Alliance |
| Travel Document Guidance | Passport, visa, and entry requirement information |
| Unaccompanied Minor Service | Age eligibility and travel conditions |
| Passengers with Limited Mobility | Wheelchair coordination and boarding arrangements |
| Medical Travel Requests | Special clearance and onboard medical equipment info |
| Pet Travel Policy | In-cabin and checked pet travel rules |
| Lost or Delayed Baggage | Reporting handled at airport baggage service desk |
| Nearby Landmarks | Rosemont Convention Center, Allstate Arena |
| Ground Transportation Options | CTA trains, taxis, rideshare, airport shuttles |
| Parking Facilities | Short-term, long-term, and economy parking at ORD |
| Flight Status & Alerts | Real-time updates via Aeromexico systems |
| Weather & Operational Notices | Seasonal travel advisories and delay information |
