A variety of customer services are offered to travelers using the airline by the Aer Lingus Seattle Office. The office, which is conveniently located close to Seattle–Tacoma International Airport (SEA), helps travelers with special service requests, baggage queries, flight bookings, ticket changes, and cancellations.
| Item | Details |
|---|---|
| Office address | 17801 International Blvd., Seattle, WA 98158. |
| Contact number | +1 (206) 787-5388 General US toll-free: 1-800-474-7424 |
| Email ID | N/A |
| Official website | www.aerlingus.com |
| Terminal at SEA | Terminal S Concourse |
| Baggage allowance | For checked baggage: On many fares customers have one 20 kg checked bag included for Plus/Advantage fares. |
| Nearby airport(s) | Seattle–Tacoma International Airport (SEA) is the airport. |
| Check-in area | Use SEA Terminal S (Concourse) check-in desks for Aer Lingus. |
| Flight status | www.aerlingus.com/html/trip-mgmt |
| Medical services | At SEA there are general airport medical/first-aid services. |
| Parking areas | SEA has standard parking garages/short-term and long-term lots (see airport site). |
| Smoking area | Smoking (including e-cigarettes) is prohibited inside SEA terminals. Designated outdoor smoking areas exist at the airport. |
| Special meals | Aer Lingus offers a variety of special meals (e.g., vegetarian vegan (VGML), low salt (LSML), kosher (KSML), etc) on transatlantic flights. Must request approx. 48 hours before departure. |
| Security services | For Aer Lingus check-in, expect the usual security screening of carry-on & checked bags. |
| Pet services | Aer Lingus allows pets under certain rules: at time of info, transporting pets onboard is not permitted on some regional segments. |
| On-board dining | Aer Lingus has an “In-flight Dining” feature for its long-haul services. |
| Lost & Found | For lost property onboard the airline: you may need to contact the relevant airport authority if lost items not on Aer Lingus. For baggage issues: USA/Canada bag tracing number: 855-567-8224 or 310-881-3405. |
| Refuelling | Handled by airport ground operations. |
| Air Traffic Controller / ATC | This is managed by airport/FAA. |
| Ground Transportation | SEA offers various ground transport options: taxis, rideshare, airport shuttles, rental cars. |
| Passenger Amenities | As a carrier, Aer Lingus offers online check-in, mobile boarding pass, cabin service, special assistance requests. On the airport side at SEA: lounges, shopping, food & beverage, WiFi, baggage storage. |
With its helpful staff and efficient services, it contributes to the airline’s reputation for offering quality and customer-focused air travel assistance.