Cathay Pacific Beijing Office – Address, Contact Details & Travel Assistance
The Cathay Pacific Beijing Office serves as an important contact point for travellers looking for direct assistance with flight bookings, ticket changes, baggage enquiries, and cargo-related needs. Located in the busy Chaoyang District, this office provides passengers with easy access to accurate airline information and essential services under one roof.
| Item | Detail |
|---|---|
| Office Name | Cathay Pacific Beijing Office |
| Location | 28/F, East Tower, Twin Towers, B-12 Jianguomenwai Avenue, Chaoyang District, Beijing, China |
| Phone Number | 400 815 2888 |
| Working Hours (Ticketing / Reservations) | Monday to Friday: 09:00 – 17:00 |
| Email (Passenger) | engcal@cathaypacific.com |
| Email (Baggage) | pek8bag@cathaypacific.com |
| Official Website | https://www.cathaypacific.com/ |
Cathay Pacific Beijing Office – Additional / Specialized Services
| Service Type | Details |
|---|---|
| Cargo Office | Room 312, ACC T3 Warehouse, BCIA, No. 566 Shun Ping Road, Shunyi District, Beijing. Tel: +86 10 6455 6309 / +86 10 6455 6308. |
| Cargo Email | bjs8cgs@cathaypacific.com |
| Cargo Fax | +86 10 6455 6311 |
| Cargo Working Hours | Customs office hours: 09:00–11:30 & 13:30–16:00 (Mon–Fri) Cathay Cargo |
| Nearest Airport | Beijing Capital International Airport (PEK) |
| Airport Contact | +86 10 96158 |
Why Use the Beijing Office – Key Functions
- Offers assistance with flight bookings and changes
- Processes ticket cancellations and refunds
- Provides detailed baggage-allowance information
- Handles unaccompanied minor travel arrangements
- Manages frequent-flyer and Miles Club queries
- Arranges charter or business-class travel options
- Facilitates cargo bookings and freight enquiries
- Shares flight status and schedule updates
- Gives guidance on travel documents (visa, passport)
- Explains fare rules and conditions
- Helps with seat upgrades and special service requests
Traveler Tips for Beijing Office
- Call ahead before visit to confirm service hours, especially for specific inquiries
- Keep your booking reference or PNR handy for faster service
- Use the cargo office for shipment-related matters rather than passenger desk
- For baggage issues, email first and then follow-up by phone
- Visit early in the week for smoother interactions; avoid public holidays
- Use the Beijing-office contact for in-depth travel planning, not just app-based bookings
The Cathay Pacific Beijing Office is a vital hub for both passenger and cargo services in China’s capital. With a dedicated location in Chaoyang District, efficient phone contact, and specialized cargo operations, it offers reliable access to Cathay’s wide network. For travellers or shippers in Beijing, this office is a key point for resolving booking issues, managing luggage, or handling freight — all through a clear, local point of contact.